Customer Service


Email:

 

General and custom inquiries : info@fattiepie.com

Wholesale inquiries : wholesale@fattiepie.com


Exchanges and Returns:


Due to the made to order nature, we can't offer returns and exchange at this time. If you have any questions please email us prior to purchase.

 

 

Payment Method:

 

We accept all major credit cards via Paypal, so transactions are safe and secure.Electronic checks are accepted however, e-check orders will not made until the individual check has cleared. All orders must be completed online at www.fattiepie.com

 

 

Construction Time:

 

All of our dresses, sashes, and accessories are made to order, construction time are listed on each listing description. Please Do not hesitate to contact us with any questions prior to purchase. Rush services are available upon approval. Email us for details.

 

 

Shipping and Delivery:

 

For U.S territory we ship via USPS, shipping time between 2-5 working days.Signature may required upon delivery. Fattie Pie cannot be responsible for any shipping delays caused by unpredictable weather, natural disasters, custom clearances in given countries or general delays within the corporate USPS systems.Fattie Pie is not responsible for any lost or stolen shipments. Fattie Pie is not responsible for items damaged during shipping or upon opening.

 

For Australian territory we ship via Australia Post, shipping time is between 7-10 working days.Signature may required upon delivery. Fattie Pie cannot be responsible for any shipping delays caused by unpredictable weather, natural disasters, custom clearances in given countries or general delays within the corporate postal systems.Fattie Pie is not responsible for any lost or stolen shipments. Fattie Pie is not responsible for items damaged during shipping or upon opening.

 

For all International orders, Custom duties/import tax/VAT are not included in the shipping fee.

For other territories, Please Contact us prior to purchase.

 

 

Pricing:

 

All prices are in U.S Dollars.

 

 

Sizing:

 

Our sizing guide click {here}

please notice that these size charts are provided as a guide only. All measurements are approximate and may vary between garments.

Please contact us if you have any questions prior to purchase.

 

 

Monitor Coloration:

 

Monitors may display colors differently from computer to computer. Fattie Pie is not responsible for how colors are displayed on individual devices and monitors.

 

 

Copyright:


All content included on this site, such as photography, text, copy, graphics, logos, button icons, images, imagery, digital downloads, data compilations, and software, is the property of this site's owner.

 

 

Privacy:

 

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use: While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number ("Personal Information").

Log Data: Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies: Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security: The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites: Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. Fattiepie has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party sites or services.

Changes To This Privacy Policy: we may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes. If you have any questions about this Privacy Policy, please contact us.

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